Job Description

Department: Client Services

Reports To: Client Services Manager (Direct)

Dotted Line To: Manager of U.S. Operations

Location: Fully Remote within the United States (except the state of California)

Schedule: Full-time (40 hours/week)

We are supporting a growing customs brokerage and international trade organization looking to hire an Account Manager – U.S. Customs Brokerage to support new and existing clients across onboarding, implementation, operational coordination, and client services activities tied to U.S. import operations.

This role works closely with Client Services, Sales, Operations, and Accounting teams to help ensure smooth client onboarding, strong operational execution, and long-term account success.

Key Responsibilities

• Coordinate onboarding and activation of new U.S. customs brokerage clients
• Review and process U.S. Customs Power of Attorney (POA) documentation and related onboarding requirements
• Support operational readiness, SOP development, and training coordination for internal teams
• Assist with proactive client communications, service updates, and account support initiatives
• Participate in quarterly and annual business reviews for select client accounts
• Collaborate with Sales and Client Services teams to support smooth onboarding transitions
• Act as a point of contact for operational client inquiries and coordinate issue resolution internally
• Maintain onboarding documentation, workflows, and CRM-related updates
• Support continuous improvement initiatives tied to onboarding and client experience

Ideal Background

• 2 to 5 years of experience within U.S. customs brokerage, freight forwarding, or international trade operations
• Working knowledge of CBP regulations, POA processing, and U.S. import procedures
• Strong organizational, communication, and problem-solving skills
• Experience managing multiple client accounts and onboarding processes
• Comfortable working cross-functionally across operations and client service teams
• Familiarity with ACE, ABI, FDA, USDA, or related brokerage systems/processes is considered an asset

Benefits & Additional Information

• Fully remote work environment
• Medical, dental, vision, and 401(k) benefits
• Tuition reimbursement and additional paid time-off programs
• Bonus opportunities tied to professional certifications and licensing
• Collaborative, client-focused environment with strong emphasis on professional growth
• Opportunity to work closely with both U.S. and Canadian operational teams

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